Shipping + Returns

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Shipping

Please be aware shipping can take anywhere from 4-12 weeks due to the change in international delivery, please be mindful additional cost will be added to your order depending on where you are based. Do send any queries to our email. We will do our utmost to get back to you as soon as we can. We do not provide free shipping. 

Returns

We do not accept returns for any jewellery that has been worn or tarnished or damaged through shipping, or as a result of the negligent care of the jewellery. Do read below for care manual regarding jewellery type. Returns for any earrings that have been worn are non-refundable for hygiene purposes.

JEWELLERY CARE GUIDE

Please be mindful of this care manual to ensure optimum shine and finish for any piece purchased. We want our customers to receive a product that you can wear with pride, which means jewellery care is a top priority for us. Here are a few tips to reduce discolouration, tarnishing, damage, and corrosion to your special pieces:

Always remove your jewellery when applying beauty products like make-up, perfume and hairspray.

 

Put your jewellery on last when getting ready.

 

Don’t shower, soak or submerge your jewellery, especially swimming due to Chlorine damage

 

Rinse off any chemicals that come into contact with your jewellery.

 

Remove your jewellery when cleaning, cooking, and sleeping.

Try to store jewellery in a safe place when not worn, do not leave in a bag you use, store in a sealed bag, or box to avoid environmental impact on the product.

Generally, it is best to get your jewellery professionally cleaned at least once a year. There may be no need for this however,  by cleaning your jewellery regularly at home. Things like natural skin oils, and dust in the atmosphere can often dull the surface of precious metals and gemstones.  

Cleaning Gold

Add a few drops of the mild washing-up liquid to one of the bowls of lukewarm water. Mix to get a soapy solution. Using lukewarm water means you’re not subjecting your jewellery to extreme changes in temperature, which could damage it.

 

Soak your jewellery in the bowl with washing-up liquid for ten minutes This will loosen any dirt or grime, ready for you to gently remove. Clean gently with the soft-bristled brush. Take your jewellery out of the bowl and scrub gently with the brush, paying attention to any hard-to-reach places where dirt may be hidden. A soft-bristled brush ensures you won’t scratch the surface of your jewellery.

 

Rinse well in the clean water. Soap can leave a residue on your gold jewellery, so make sure you rinse thoroughly to remove all the washing-up liquid.

 

Dry and polish with the lint-free cloth, using a lint-free cloth ensures no fuzz or threads will be left behind. Enjoy your sparkling new jewellery!

Cleaning Silver

Silver is very prone to tarnishing, cleaning regularly will help retain natural shine. As silver jewellery is prone to tarnishing, cleaning it regularly will help retain its natural shine. The good news is that wearing your silver jewellery will also help slow the tarnishing - not that an excuse is necessary!

 

Sterling silver is an alloy of silver, made up of 92.5% pure silver and 7.5% other metals such as copper. These metals react with chemicals in the air, creating a black surface coating which is known as tarnish. Fortunately, tarnish doesn’t harm the underlying metal, and can be removed fairly easily.

Although tarnishing can’t be prevented, you can help to slow this natural process by cleaning your silver jewellery regularly.

 

Keep your silver jewellery away from chlorinated water, perfumes and cleaning products and protect it from damp conditions.

Put the silver items in a bowl of appropriate size and cover them with white distilled vinegar.

 

Add baking soda into the bowl – the approximate proportions are 4 tablespoons of baking soda for every cup of vinegar.

 

Leave the silver in the mixture for 1 hour.

Rinse with clean water and dry well with a soft cotton cloth

Cleaning Copper

Pour vinegar into a glass or plastic bowl and submerge your copper jewellery in the vinegar.

 

Add some salt for a deeper clean and leave the copper to soak for 15 to 20 minutes.

 

When you take it out, your copper should be sparkling!

 

Give it a good rinse to wash off all the vinegar and then dry it with a soft cloth.

 

Cleaning Gemstones

Cleaning your gemstones regularly will ensure that their natural colour and lustre is enhanced, as well as giving you an opportunity to check the settings for any signs of wear or damage.

Most gemstones can be cleaned in mild, soapy water, taking care not to bang or scratch the stone, and drying with a soft, lint-free cloth.

Due to their delicate nature, there are some gemstones which need some special care and attention.

 

These include: opal, pearl, turquoise, coral, amber, emerald, tanzanite and peridot.

 

When cleaning these gemstones, you should avoid using cleaning products and simply wipe them gently with a warm, damp cloth.